In each apartment is a folder with virtually everything you need to know about the local area, restaurants, services & things to do. It is a good idea to read the services page on our web site before you arrive!
On arrival coffee, tea, sugar, long life milk, toilet paper & soap are all provided. Extra supplies can be purchased in Terrigal.
Wifi & Phones
As they are privately owned apartments there are no phones in the rooms. Free Wi-Fi up to 1GB per day/device is provided FOC.
Confirmation of Booking
Once your booking has been made and the booking fee has been paid you will receive a confirmation email from us within 24 – 48 hours (during business hours). It is important you read your confirmation email as it contains important information about your holiday accommodation.
Check In/ Arrival
Check in from 2pm and our check out is 10.00am
(Variations to these times may be made by talking to management)
On Arrival buzz 99 + Bell button to get the reception.
If the reception is unattended phone 0407 268 867
Check in must be before 8pm, otherwise a late check in fee may be applicable
After Hours Check in/Arrival
If you are not able to arrive within the specified times we do offer an afterhours check in facility. To use this facility you will need to notify our office and ensure all outstanding balances are paid.
Check Out/ Departure
Check out is by 10.00am on the day of departure. All keys issued must be returned to the agent’s office by 10.00am on the day of check out. A fee of $20.00 per hour will be incurred if the keys are not returned by this time.
Naturally we provide all linen and bath towels on arrival but you do need to bring beach/pool towels etc. Please note the units are not serviced but each unit does have a full laundry.
Do not hang towels, wet costumes on the balcony glass balustrades
You will be provided with unit & common area swipe cards. If driving out of the resort the gate opens automatically.
Please obey the Stop Signs and keep to the left. Please only park in the garage marked with your unit number.
We have limited spaces in the visitor parking… If no spaces left, visitors must park off the property.
Your booking is confirmed on the agreement that no guest un-reasonably affects the enjoyment and relaxation of other guests and residents.
Guests are responsible for the repair or replacement of any damage or breakage. It is expected that you will refrain from excessive noise, as judged by management and will not be on the balcony after 11pm.
Keeping your unit tidy and placing rubbish in the garbage is very much appreciated. A special cleaning fee may be charged.
Loss of keys will incur a $30 fee/key, loss of remotes will incur a $80 fee/remote. If you wish to host more than 6 visitors, permission must be granted by management.
Guests are responsible for their own safety & behaviour.
On departure, please hand in the swipe cards to the management office in the promenade foyer and make any final payment.
How To Get Here
- Drive into the main township of Terrigal.
- Drive through the centre of town keeping
- Crowne Plaza resort on your right.
- DO NOT GO OFF THE MAIN ROAD
- Stay on the main road past the first
- Star of the Sea Apartments building,
- continuing as the road sweeps to the right.
- Follow to virtually the top of the hill.
- The main entrance is located on the right
- with a double driveway, sign & black gates
- Buzz 99 & Bell button or phone 0407268867
- “Congratulations you’ve made it!!!!”
Frequently Asked Questions
Is Linen Provided for my stay?
Yes all our properties have linen supplied. This includes sheets, pillow cases, bath towels, bath mats, beach towels and hand towels.
Is there a cot and highchair at the property?
Please hire these through Hire for Baby direct.
Can I bring my pet?
No pets policy – except for certified service dogs.
Is there a maximum number of guests accepted at the property?
Yes, each apartment has a maximum number of guests, if you have additional guests you may require additional accommodation. If you have additional guests, please let us know. Failing to do so will result in a breach of our Terms & Conditions and your bond will be negated and may result in the early termination of your stay.
What is the booking process in regards to payment?
A $55 Booking fee is charges at time of booking, This is on top of the reservation cost. The reservation total is due on checkin. VS/NC incur a 1% fee, Amex 2%
Do you accept schoolies bookings?
No, our insurances do not cover groups under the age of 25.
Can I smoke at the property?
There is a designated smoking area only in 1 section of the resort. You can smoke on balconies as long as it does not interfere or encroach on surrounding balconies or guests.
Can I have a party or have guests stay over?
Strictly NO. We have an onsite off balcony/ noise curfew from 11pm.
What do I need to bring?
Each property has a complimentary “welcome” supply of basic washing items including dishwashing liquid, dishwashing tablets (if applicable), toilet paper and toiletries. Limited coffee, tea and sugar is supplied. Each property will also have a new sponge and garbage bags.
These items are not replenish-able and are simply meant as a complimentary arrival gift. The property is booked on the basis that further consumables will be supplied by the guest.
Do I need to put garbage out?
Garbage rooms are located in each building with extra bags as required.
What happens if something requires maintenance at the property?
Please report any maintenance issues to the office during business hours. If you consider the issue to be an emergency please call our mobiles. Our on-site caretaker will assist in getting any necessary trades to repair any problem.
What happens if I break something at the property?
Please report any breakages to Star Of The Sea immediately. If breakages are reported we will talk to the owner about a reasonable replacement costs based on fair wear and tear. Any breakages discovered by our staff after your stay that have not been reported will be charged to your security bond at full replacement value.
Do I have to clean the property?
Professional cleaners will clean your property after you depart however it is expected that you leave the property in a clean and tidy state on departure.
- Kitchen benches, stove, ovens, microwave, fridges wiped clean
- Replace any furniture that has been moved
- Floors are swept or vacuumed
- Leftover food is disposed of
- Rubbish to be taken to garbage room
- Any broken items are reported
- Dishes are cleaned and put away (dishwasher is empty)
- The house is secured, all windows closed, doors locked and air conditioners are off
Do you offer discounts for longer stays?
We look after clients who book for long periods with extended stay discounts, please contact us directly to discuss.
Are any of your properties suitable for weddings?
We can do a wedding package with strict Numbers. Please contact management to discuss our wedding package options.
What time is Check Out?
Our standard check out time is 10am. A late check-out can be arranged upon availability, subject to management approval.
Where do I pick up my keys?
All keys to be picked up upon check-in at reception. You will be advised of the procedure in your booking confirmation
What time is Check In?
Out standard check in time is between 2pm and 5pm. Early check in can be arranged with management and is dependent on availability.